Return and Refund Policy

🔁 Returns, Exchanges & Refund Policy – Nayansh

📦 Returns
• We offer a 3-day return window from the date of delivery.
• Returns are processed only as Store Credit.
• No cash or bank refunds are offered.
• A ₹100 return & reverse-logistics fee is charged once per entire order.
• International orders are not eligible for free return shipping.
• Missing or damaged items must be reported within 24 hours of delivery.

Refund
refunds will take 3-5 days to be credited into the beneficiary’s bank account.
replacement or exchange will be delivered with in 5 to 10 business days

✅ Eligibility for Returns
To qualify for a return:
• Request must be made within 3 days of delivery.
• Product must be unused, unworn, and unaltered.
• Original invoice, packaging, and tags must be intact.
• Product must be free from blemishes, stains, or defects.
• Embellishments must be in perfect condition.

❌ Returns Will Not Be Accepted If
• Return request is made after 2 days of delivery time.
• Any item or accessory is missing.
• Product is used, opened, or damaged due to misuse.
• Free gifts included with the order are not returned.
• Items bought during sale or using Store Credit.
• Individual items from a promotional bundle.
• Return is sent without prior approval.
• Customized jewellery (unless damaged).
Nayansh reserves the right to reject returns that do not meet these conditions.

🔄 Return Process
• WhatsApp us at +91 9558314299.
• Share Order Number, Product Details, and Reason for Return.
• Our team will respond within 24 hours.
• Approved returns will be picked up from your address.
• Store Credit will be issued once the product passes inspection.

💳 Store Credit Usage
• Valid for lifetime.
• Can be used during checkout on our website.
• Automatically applied to your order total.
• For assistance, WhatsApp us (10 AM – 6 PM, Mon–Sat).

🔁 Exchanges
• Exchange window: 3 days from delivery.
• Product must be unused, unopened, and in original packaging.
• ₹100 exchange & reverse-logistics fee applies.
• Exchanges are subject to stock availability.
• Contact us on WhatsApp: +91 8602638986.

🚫 Cancellation Policy
• Orders cannot be cancelled once shipped.
• Prepaid orders cancelled before shipping will receive Store Credit.
• No bank refunds for cancellations.

⚠️ Damaged / Defective Products
• Must be reported within 24 hours of delivery.
• Clear images or videos of the damage are required.
• Replacement only (no refund or Store Credit).

💍 Customised Jewellery
• Non-returnable.
• If damaged on arrival, email nayanshjewels@gmail.com.
• Replacement will be issued after verification.

🌍 International Orders
• No returns or exchanges.
• No free return shipping.